1. About us
This website, www.lvproperty.co.uk, presents services provided under the LV PROPERTY trading name by two separate companies:
Estate agency – LVP UK LIMITED (12325310)
Lettings & property management – LV GROUP LIMITED (11173230)
Both companies are registered in England and Wales and have their registered office at 157c Warstone Lane, Birmingham, B18 6NZ.
References in these terms to “LV PROPERTY”, “we”, “us” or “our” mean the relevant company identified above for the service or website content concerned. Your service agreement will identify the company you are contracting with. Where an enquiry covers both sales and lettings or property management, the relevant company will be identified for each service before you enter into an agreement.
The companies are separate legal entities. Sharing a trading name and website does not, by itself, make either company a contracting party to, or guarantor of, the other’s service agreements. Each remains responsible for its own acts, omissions and legal obligations. Nothing in this paragraph excludes liability that otherwise arises under applicable law.
You can contact us at info@lvproperty.co.uk, by telephone on 0121 285 7575, or by writing to our registered office. Please indicate whether your enquiry concerns sales, lettings or property management so it can be directed to the relevant company.
2. What these terms cover
These terms govern your use of our website, including property listings, enquiry forms, appointment requests and other website features. Please read them before using the website and retain a copy if needed. By using the website, you agree to comply with these terms. If you do not agree, please discontinue use.
These are website terms only. Estate agency, lettings, property management and other services are governed by the separate terms of business agreed with the relevant client. Tenancies, property purchases, holding deposits and any protection products also have their own applicable terms and legal requirements.
Browsing the website or sending an enquiry does not, by itself, appoint us as your agent, create a management agreement or make you liable for an agency fee. These terms do not amend an existing agreement or override rights or information that the law makes binding.
A request sent through the website does not expand an existing service instruction. Additional work, changes to scope and any associated fees must be agreed with the relevant company. Where these website terms conflict with a separately agreed service contract, that contract governs the service concerned, subject to mandatory law.
For these terms, a consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. A business user is anyone acting otherwise. A person’s status depends on the circumstances; being a landlord or owning an investment property does not automatically make them a business user.
3. Property information and accuracy
We take reasonable care when preparing and updating property information. Information may originate from owners, landlords, developers, managing agents and other sources. We will make enquiries and disclose material information as required by law; receiving information from another person does not remove those responsibilities.
Listings describe a property at the time the information was prepared. Availability, asking prices, rent and other details may change. Please contact us for the latest position before arranging travel or incurring costs. We will correct material errors brought to our attention within a reasonable time.
Unless expressly stated otherwise:
- Measurements, floor areas and floor plans are approximate and should not be used to order furniture, fittings or building works without checking dimensions.
- Photographs and videos show the property when recorded. Furniture, fittings, vehicles and other items shown are not necessarily included in a sale or letting.
- Computer-generated images, virtual staging and illustrative layouts will be identified where used. They do not establish the property’s actual condition or what will be supplied.
- Maps and boundary markings are indicative and do not establish legal ownership, boundaries or rights of access.
- Describing or showing an appliance, installation or service does not mean we have tested it or certified its safety, performance or compliance.
Before committing to a purchase or tenancy, make the enquiries appropriate to your circumstances, including obtaining legal advice and, where appropriate, a survey or specialist inspection. Matters such as tenure, lease restrictions, service charges, parking rights, planning consent, building safety and permitted use may require documentary confirmation.
These provisions explain the scope of marketing information. They do not excuse misleading statements, material omissions, a failure to exercise reasonable care, or any breach of our legal duties.
4. Prices, fees and property transactions
An advertised property price or rent is an invitation to enquire or make an offer. A listing is not an offer by us capable of acceptance merely by clicking, completing a form or making an enquiry.
We ordinarily act as agent for the seller or landlord identified in the relevant transaction, not as the seller, landlord or guarantor ourselves. Any different capacity will be disclosed. We cannot bind a seller or landlord beyond the authority they have given us. Marketing a property does not, by itself, authorise us to exchange contracts, grant a tenancy, vary a lease or guarantee another party’s performance.
A property may remain available to other applicants unless an exclusive reservation has been expressly agreed. Neither submitting an offer nor incurring survey, legal, finance, travel or other costs guarantees that a transaction will proceed. We do not undertake to reimburse such costs merely because a seller, landlord, buyer or applicant withdraws. This does not affect liability arising from our own breach, misleading conduct or other legal responsibility.
Submitting an offer, receiving an acknowledgement or booking a viewing does not itself reserve a property or create a binding sale or tenancy. Any reservation must be expressly agreed on separate terms. Whether and when a transaction becomes binding depends on its terms and the applicable law; auctions and other sale methods may have different rules, which must be checked before bidding or committing.
Fees for our services will be set out in the applicable fee information and agreement before you commit. Consumer-facing charges will include VAT where applicable, or explain how the total is calculated where it cannot reasonably be calculated in advance. No fee becomes payable merely because it is mentioned in these website terms.
Any holding deposit or other payment will be subject to separate information about its purpose, amount and the circumstances in which it may be refunded or lawfully retained. We will not require a prohibited payment or use these terms to remove statutory cancellation or refund rights.
5. Valuations, estimates and general guidance
Unless we expressly agree otherwise in writing, a free valuation or market appraisal is an opinion of a potential marketing price or rent at a particular time. It is not a survey, a formal valuation for secured lending or another specialist purpose, or a guarantee of the price, rent or timescale that will be achieved.
An appraisal is prepared for its stated recipient and purpose using the information available at the time. Unless separately agreed, it does not include a structural investigation, title investigation or ongoing duty to monitor changes in value. Obtain our written agreement before presenting it as a professional valuation for lending, litigation, taxation, accounting or another specialist purpose. We accept no responsibility to a third party for an unauthorised use of an appraisal, except where the law requires otherwise.
Online estimates, yield examples, calculators and forecasts depend on the information and assumptions used. Actual results may differ because of market movements, void periods, expenditure, financing, taxation and other factors. Check the assumptions before relying on an illustration.
General website content is not advice tailored to your legal, tax, financial, structural or investment circumstances. Obtain appropriate professional advice before making decisions that require it. This does not limit our responsibility for advice or services we have expressly agreed to provide, or for statements for which we are legally responsible.
6. Enquiries, appointments and communications
Please provide accurate, complete information and notify us promptly of relevant changes. If you act for another person or organisation, you must have authority to do so.
You must not knowingly or recklessly supply false, misleading, forged or materially incomplete information. You must have the rights and permissions needed to submit documents, photographs and other material. Tell us promptly if information you supplied becomes materially inaccurate. We may seek supporting evidence and suspend processing while material discrepancies or suspected fraud are investigated, subject to our contractual and legal duties.
When you submit material for a requested service, you permit the relevant company and its service providers to use, reproduce and adapt it only as reasonably necessary to assess the enquiry, provide that service, carry out authorised marketing and meet legal obligations. You retain ownership of your material. Personal information remains subject to our Privacy Policy and applicable data protection law.
An automated acknowledgement confirms receipt only; it does not confirm acceptance of an offer, successful referencing, a reservation, insurance cover or the conclusion of a contract. Appointment requests are subject to confirmation. If an appointment must be changed or cancelled, we will take reasonable steps to notify you.
Website forms and general enquiry channels are not emergency reporting services. For an immediate danger, contact the appropriate emergency service. For property maintenance, use the reporting channel and emergency arrangements notified to you. If a report appears not to have arrived, contact us by telephone. This does not invalidate a notice or report that is legally effective through another channel.
Before transferring money, verify payment instructions using a telephone number you already know to be genuine. Treat unexpected requests to change bank details with caution. This precaution does not transfer to you any liability that legally rests with us.
7. Checks, applications and protection products
Where applicable, we may request information and documents for identity verification, anti-money laundering, sanctions, right-to-rent, affordability and referencing checks. We may be unable to proceed until checks required for the relevant transaction are completed. Information about how personal data is used is provided in our Privacy Policy and relevant application notices.
Submitting an application or passing checks does not itself guarantee that a property will be offered to you. Decisions remain subject to the applicable agreement, lawful requirements and the relevant decision-maker’s approval.
Referencing assesses available information at a particular time. It cannot guarantee future rent payments, conduct or the absence of fraud. This does not exclude responsibility for checks or services we have agreed to perform with reasonable care and skill.
Any rent protection, legal expenses cover or other protection product is governed by its own documents, including eligibility, limits, exclusions, waiting periods and claims requirements. A website enquiry does not put cover in place. Any advertised guarantee must be read with the specific terms prominently linked to that offer; these general website terms do not reduce an express commitment made under a separate agreement.
8. Intellectual property
We, or our licensors, own the intellectual property rights in this website and its content, including text, photography, videos, floor plans, branding and design.
You may view, download and print reasonable extracts for your own property search or consideration of our services, and share relevant particulars with your professional advisers. Keep copyright and ownership notices intact and do not alter material in a misleading way.
Except where permitted by law or with our prior written permission, you must not commercially reproduce, republish, sell, license or systematically extract website content, reuse our photographs or floor plans in other advertisements, or imply that we endorse you or your business. This restriction does not prevent indexing by public search engines in accordance with our published crawling instructions.
9. Acceptable use and security
You must not use the website to commit fraud, impersonate someone, submit false applications, infringe another person’s rights, send unlawful or abusive material, distribute malware, gain unauthorised access, bypass security measures or interfere with the website’s operation. Automated access must not impose an unreasonable load or circumvent access restrictions.
Keep any account credentials secure. Notify us promptly if you suspect unauthorised use. You are not automatically responsible for activity on your account that occurred without your authority or fault.
Where reasonably necessary to address misuse, fraud, security risks or legal requirements, we may restrict website access or remove unlawful content. We will act proportionately and give an explanation where appropriate and lawful. Restricting website access does not extinguish existing contractual or statutory rights.
We may preserve relevant evidence and report suspected unlawful activity to the appropriate authorities where lawful. For a serious or continuing infringement, we may seek an injunction, damages or another remedy available under law. No fixed penalty or automatic legal-cost charge arises merely from this provision.
Links to our website must not suggest a partnership, approval or endorsement that does not exist. You must not frame our website or use our branding to impersonate us. We may require removal of a misleading or infringing link.
10. Third-party websites and services
Our website may link to external websites or use third-party booking, referencing, payment or other systems. A third party’s terms and privacy information may apply to its own services. Review these before using the service or providing information.
We do not control independent external websites and a link alone is not an endorsement. However, using a third-party provider does not remove our responsibility for services we have contracted to supply or for our own acts, omissions or legal obligations.
Where a referral involves a fee or other benefit to us, we will disclose it as required before you decide whether to proceed. You are not required to use a referred provider unless a lawful requirement has been clearly explained and agreed.
11. Website availability
We aim to keep the website available and secure, but cannot promise uninterrupted or error-free access. Maintenance, technical faults and events beyond our reasonable control may cause interruptions. We may update or withdraw website features for operational, security or legal reasons.
Please use appropriate security measures on your own devices. Changes or interruptions to the website do not cancel our obligations under an existing service agreement. Contact us directly if a website problem prevents you from accessing information or assistance you need.
We are not responsible for a failure or delay in providing free website access to the extent it results from an event outside our reasonable control that reasonable precautions could not have prevented. We will take reasonable steps to limit the disruption. This provision does not excuse failure to provide a contracted service, deal with client money properly or comply with a statutory obligation.
12. Our responsibility for loss or damage
Nothing in these terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Nothing removes your statutory consumer rights or our duties concerning fair trading, accurate information, data protection or reasonable care and skill.
Consumers: If you use the website as a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. Loss is foreseeable if it is obvious that it may happen or if, when the relevant contract was made, both parties knew it might happen. We are not responsible for loss that is not foreseeable or is not caused by our breach or fault. We do not exclude liability for foreseeable loss merely because it relates to a property transaction.
Business users — exclusions for website use: Subject to the first paragraph of this section and to the extent permitted by law and reasonable, we exclude liability arising solely from your use of, inability to use, or reliance on this free website for:
- loss of profit, rental income, revenue, business, contracts, opportunity, anticipated savings or goodwill, whether direct or indirect;
- loss or corruption of business data; and
- indirect or consequential loss or damage.
These exclusions apply whether a claim is framed in contract, tort (including negligence), breach of statutory duty or otherwise. They do not govern separately contracted agency, lettings, management, valuation or other professional services, the handling of client money, or liability for personal data that cannot lawfully be excluded. They do not override an express commitment we have made to you or exclude fraudulent misrepresentation.
Loss prevention and recovery: Take reasonable steps to avoid or reduce loss when you become aware of a problem. We are not responsible for an increase in loss to the extent that applicable law attributes that increase to an unreasonable failure to mitigate. You cannot recover the same loss more than once. This does not require a consumer to incur unreasonable expense or give up a legal remedy.
Business users — indemnity for deliberate misuse: If you are a business user, you must indemnify the relevant company against reasonable, documented losses and third-party liabilities directly caused by your deliberate or reckless submission of forged or materially false information, knowing infringement of intellectual property rights in material you supply, or deliberate unauthorised access to or disruption of the website. This includes reasonable external legal costs actually incurred, subject to applicable law and any court costs decision. It excludes loss attributable to our negligence, breach or unlawful conduct, and amounts already recovered from another source.
We must take reasonable steps to reduce such loss, notify you promptly of a relevant third-party claim and give you a reasonable opportunity to assist with its defence. We will not agree a settlement for which we seek reimbursement without your consent, which must not be unreasonably withheld or delayed. This indemnity does not apply to consumers, ordinary good-faith complaints or honest mistakes.
No provision in these terms is intended to prevent you from relying on a representation, exercising a remedy or recovering a loss where limiting that right would be unlawful or unfair.
13. Privacy and cookies
Our Privacy Policy explains how we collect, use and protect personal information and how you can exercise your rights. Our cookie information and consent controls explain the technologies used on the website.
Acceptance of these terms does not, by itself, constitute consent to direct marketing or to cookies or similar technologies requiring consent. Where consent is required, we will request it separately.
14. Complaints and redress
If you have a concern about the website or our services, contact info@lvproperty.co.uk or write to our registered office. Our complaints procedure is available at https://www.lvproperty.co.uk/complaints/ and on request.
Details of the applicable Property Redress Scheme membership for the company providing your service are available in our complaints procedure and on request. Eligible unresolved complaints may be referred to the scheme in accordance with its current rules, including its referral time limits and rules on when a complaint can be considered. Information is available at https://www.propertyredress.co.uk/.
These terms do not prevent you from contacting a regulator, using an available redress procedure or pursuing a legal remedy. You are not required by these website terms to use arbitration.
15. Changes to these terms
We may update these terms to reflect changes in the website, our operations or the law. The version published when you use the website applies to that use. We will update the date above and provide additional notice of significant changes where reasonably appropriate.
Changes do not apply retrospectively to accrued rights, existing claims or separately agreed service contracts. Any change to a service contract must follow that contract and the applicable law.
16. General provisions and governing law
If a provision is found unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible. A delay in enforcing a right does not waive that right. These terms do not create rights enforceable by third parties under the Contracts (Rights of Third Parties) Act 1999.
These terms and disputes relating to the website are governed by the law of England and Wales. Business users agree to the exclusive jurisdiction of the courts of England and Wales. Consumers may bring proceedings in any court available to them under applicable law, and retain any mandatory protection provided by the law of their country of residence.
