We believe the loyalty we receive from our landlords is what sets us apart from the competition and helps us to grow via word of mouth.
Your property is an important financial investment and this means we are always looking at how you, as a Landlord can get the best out of your property. We will ensure you receive professional advice at all times and guidance on how to achieve the maximum return on your investment.
OUR CUSTOMER SERVICE PRINCIPLES
We have four guiding principles that have served us and our clients well
- Always here…We make ourselves available 24/7; we have a 24 hour emergency support, which tenants and landlords can reach us on 365 days a year. We use the best software to ensure all issues are recorded online 24/7
- Premium Consultancy Service …..We aim to make sure our landlords receive the best possible service at all times. As a result, our head of property services will regularly meet with our landlords to advise on how they can best optimize their investment, build a longstanding relationship and get regular feedback on what is going well and on what we can improve
- Trust is hard earned…We realise that you have to earn people’s trust and invariably action speaks louder than words. We make sure that we dedicate a property manager to each property so that the Landlord has one consistent point of contact with whom they build a longstanding and fruitful relationship
- Meet the extended family…We have a thorough in house process in place which allows us to decide whether prospective contractors meet the standard of service that we wish to portray to our clients. This way we can confidently reassure our clients, both tenants and landlords that any contractor who walks through their door has gone through some rigorous internal checks
WHY CHOOSE OUR AWARD-WINNING MANAGEMENT SERVICE?
Our property management team have a reputation for being one of the best in Birmingham. We pride ourselves in ensuring your property investment is handled with the utmost care. When you work with us you will be assigned a dedicated property manager who will be responsible for maintaining and growing the value of your investment.
You can expect the following Award-Winning service from us:
- A dedicated property manager who will have an intimate knowledge of your property and legislation covering lettings / property management
- Regular inspections which are meticulously carried out to identify maintenance issues before they become problems
- We deal with routine matters such as obtaining gas safety certificates, arranging inventory checking at the beginning, middle and end of every tenancy
- We collate monthly income and expense statements for the production of consolidated statements for tax purposes, send out regular monthly statements along with text message notifications of rental payments so you are always kept up to date on what matters most.
- A central office to the properties we manage. This means we can respond quickly and confidently ensuring all property issues are dealt with in an effective and efficient manner
- An annual meeting with clients for those who want to review their portfolio performance, what has gone well and what can be improved
- Above all you can expect a friendly and professional service at all times
Contact our property management centre on 0121 285 7575 (option 2) for more information or email hello@lvproperty.co.uk
