Terms & Conditions and Privacy Policy

This website is the property f LV PROPERTY Limited of 157c Warstone Lane, Jewellery Quarter, B18 6NZ. By using this website you agree that you consent to and are bound by the following terms and conditions:

Copyright and Trade Marks

The content of this website are © LV PROPERTY. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:

Licence to re-copy for Limited Purposes:

1) You acknowledge LV PROPERTY as the source of the material. You must include such acknowledgement and the LV PROPERTY web address (www.lvproperty.co.uk) in the copy of the material, and

2) You must inform the third party that all the Terms and Conditions set out herewith apply to him/her and that he/she is bound by them.

This license to re-copy does not permit incorporation of the material or any part of it in any other work, publication, or website whether in hard copy or electronic or any other form. In particular (but without limitation) no part of LVs website, including but not limited, to photographs, property details, virtual tours and/or floorplans may be distributed or copied for any commercial purpose. You may not frame this website without the express consent of LV. The LV PROPERTY logo is a trade mark registered in the name of LV PROPERTY in the UK and other parts of the world. Reproduction of this trade mark other than in order to view this website is prohibited.


LV PROPERTY takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.

LV PROPERTY makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Further more, neither LV PROPERTY nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.


The user confirms that the terms and conditions and use of this website shall be governed by the laws of England and Wales and that any and all disputes arising therefrom shall be subject to the exclusive jurisdiction of the English courts.

Anti-Money Laundering

LV PROPERTY is committed to operating its business in a transparent and open manner consistent with our legal and regulatory obligations. We are aware that the real estate industry is a target for organised criminals seeking to launder the proceeds of criminal activity. We always seek to prevent this activity by cooperating fully with the authorities and reporting suspicious activity to National Crime Agency (NCA)

As part of this commitment we adopt a strict compliance of all applicable Anti Money Laundering rules, with specific emphasis on the Proceeds of Crime Act 2002, the Money Laundering Regulations 2007, the Bribery Act 2010 and the Terrorism Act 2000.

LV PROPERTY’s policy commitment is applicable to all our customers, including vendors, buyers, landlords and tenants. As a result we obtain and hold for a period of at least five years evidence pertaining to our customers’ identity and, where appropriate, we obtain proof of ownership of property and source/ destination of funds. We will be unable to proceed with any work on behalf of our customers if we are unable to obtain this information. Customers’ identity will be subject to an electronic identity check, which may also include a credit check.

For a full list of acceptable identity documents –


Individual identity documents


We will require one document from List A and one recent document from List B dated within the past 3 months
  • Current signed passport
  • Valid UK driving licence
  • EEA member state identity card
  • Utility bill
  • Mortgage statement
  • Bank / building society statement
  • Valid UK driving licence (if not used for List A as ID)
  • State pension benefits book
  • Home or motor insurance certificate
  • Current local authority tax bill / tenancy agreement
  • Solicitors letter confirming house purchased/ land registration
  • NHS Medical card

LV PROPERTY is registered and supervised by HM Revenue & Customs for compliance with the Money Laundering Regulations 2007.

Privacy Policy

LV PROPERTY is committed to ensuring that your privacy is protected.

This Privacy Policy together with the Terms and Conditions of Use and any other documents referred to in it sets out the basis on which any personal data which we collect from you, or that you or others provide to us, will be processed by us.

Please read the following carefully. By accessing, browsing or otherwise using our lvproperty.co.uk website (“the website”) or application you confirm that you have read, understood and agree to the terms of this Privacy Policy.

This Privacy Policy was last amended on 16 November 2016 and represents our entire and exclusive Privacy Policy. It supersedes any earlier version.

How we get Information about you

We may collect and process the following data about you as follows:

Information you give us:

You may give us information about you by completing forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include (but is not limited to) your name, title, date of birth, address, email address, phone number or other contact information, username, password, financial details, and the records and contents of any correspondence and communications you have with us or any feedback which you leave for us.

You acknowledge that the information which you provide to us may amount to sensitive personal data under the Data Protection Act 1998 and you consent to that data being processed as set out in this Privacy Policy.

Information we may collect from you.

Each time you visit our site, we may automatically collect the following information:

  • Technical information, including but not limited to the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet;
  • Information about your visit, including but not limited to the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

Information we receive from other sources.

  • We may receive information about you if you visit any other websites which we operate or use any services which we provide.
  • We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet.
  • We are also working with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
  • Please note that third parties may use cookies, web beacons and other storage technologies to collect or receive information from your websites, apps and elsewhere on the internet and use that information to provide services including measurement services and target ads.
  • Information provided by other companies who have obtained your permission to share information about you.


Our website uses cookies to distinguish you from other users of our website. This helps us to optimise your experience of our website and services and also allows to improve our site. For detailed information on the cookies we use, the purposes for which we use them and our Cookie Policy, please see Cookies and Tracking.

How we use your information

How we will use information you give us:

  • To contact you;
  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services which you request from us;
  • To provide you with information about other goods and services that we offer.
  • To provide you, or permit selected third parties to provide you, with information about goods or services which we feel may interest you.
  • To assist us in the improvement and optimisation of advertising, marketing material and content, our services and the website (including, without limitation, via third parties);
  • To notify you about changes to our service;
  • To ensure that content from our site is presented in the most effective manner for you and your computer;
  • To verify your identity;
  • As part of our efforts to keep our site safe and secure and to prevent or detect fraud;
  • To provide customer support;
  • To comply with the requirements imposed by law or any court order.

How we will use information we collect about you:

In addition to the purposes listed above, we will use this information:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our site to ensure that content is presented in the most effective manner for you and your computer;
  • To allow you to participate in interactive features of our service;
  • To measure or understand the effectiveness of advertising we serve to you and others and to deliver advertising to you and others (including via selected third parties);
  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them (including via selected third parties).

How we will use information about you we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out.

Disclosure of your information

We may share your information with selected third parties including but not limited to:

  • Business partners, suppliers and sub-contractors, for the performance of any contract we enter into with them or with you;
  • Advertisers and advertising networks (including social media) that require the data to select and serve relevant adverts to you;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site and services.
  • Alexander Hall Associates Limited Mortgage Brokers (where you have consented for us to do so)

We may disclose your information to third parties:

  • In the event that we buy or sell any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If LV PROPERTY Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of its transferred assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of LV PROPERTY Limited, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Our site may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please be aware that these have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before submitting information to these websites.

Where we store your information

The information we collect from or about you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the processing of your payment details and the provision of support services. By using our website, or otherwise submitting your personal information to us, you agree to this transfer, storing or processing. LV PROPERTY Limited will take reasonable steps to ensure that your data is treated securely and in accordance with the Data Protection Act 1998.

Once we have received your information we will use strict procedures and security features to try and prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of information transmitted to our site. Any transmission is at your own risk and you agree that we will not be liable for any breach of security unless it has been proved that we have been negligent. We do not accept any responsibility for the protection of information or images provided to third party online sites that link to or from our website.

Your rights

Your information will be held for at least six years for legal, regulatory and accounting purposes and thereafter for as long as reasonably necessary to fulfil the purposes at:

You have the right to withdraw consent for us to process your information and for its use for marketing purposes. You have the right to withdraw consent for us to process your information at any time.

You have the right to withdraw consent for us to pass your information to third parties for marketing purposes. This will result in us ceasing to offer the goods and services to you.

If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe from their communications.

Access to Your Information

You have rights to the following information:

  • The purpose(s) for which we are processing your information;
  • The categories of personal information we hold about you;
  • The recipients or categories of recipient to whom the personal data have been or will be disclosed;
  • The period for which we will store you information; or the criteria used to determine that period;

You have the following additional rights:

  • To a copy of the information we hold about you. You can ask us to send this to you or direct to a third party and in commonly used electronic form;
  • To rectification or restriction of the way in which we are processing your information; or to object to us processing it;
  • To erasure of your personal information provided it is no longer necessary for the purposes for which it was collected; or where there is no legal basis for LV PROPERTY processing it.
  • Where we have collected information about you from sources other than yourself, information about those sources;
  • To ask us whether any decisions are being taken about you by automated means and if this is happening; information about the logic involved and any significant consequences on you;
  • To ask us about the appropriate safeguards we are take if we transfer your information to a third country or international organisation.

You can exercise any of these rights at any time by writing to the Data Protection Officer, LV PROPERTY Limited, 157c Warstone Lane, Jewellery Quarter, Birmingham City Centre, B18 6NZ or by emailing info@lvproperty.co.uk. We may charge a reasonable fee to cover our administrative costs.

If you are not satisfied about the way in which your information is handled you have the right to lodge a complaint to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Rectifying or Updating your information

You must ensure that any information you provide to us is correct and complete. You can ask us to rectify or update your personal information at any time by email to info@lvproperty.co.uk; or by writing to: The Data Protection Officer, LV PROPERTY Limited, 157c Warstone Lane, Jewellery Quarter, Birmingham City Centre, B18 6NZ

Changes to our Privacy Policy

If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.


Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of LV PROPERTY. If this feature is requested, LV PROPPERTY will prompt you to provide your permission to access your location data for the purposes of providing you with results or directions based on your current location. You can disable location settings within your browser or app.

Cookies and tracking

The LV PROPERTY website and applications may collect anonymous data about how you use our services in order to help us improve future functionality.

LV PROPERTY use Google Analytics, which is a web analysis service provided by Google. No data that personally identifies an individual (such as a name, email address or billing information) is tracked, collected or uploaded. LV PROPERTY may collect and report on the adoption and usage of specific features, crashes and exceptions and other useful, anonymous metrics.

How to contact LV PROPERTY

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to info@lvproperty.co.uk


You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.

Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).

If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

These terms and conditions and your use of this website are governed exclusively by English law.

This does not affect your statutory rights as a consumer.


Terms and conditions for landlords 

  1. Interpretation

In these terms the following expressions shall where the context so admits be deemed to have the following

meanings –

  • ‘’LVP’’ Means LV PROPERTY a limited company registered in the UK
  • ‘’Client’’ means the person, firm or company to whom LVP are to provide services in accordance with these terms and conditions and the letter of confirmation of instructions sent to the clients by LVP
  • ’Terms & Conditions’’ means these terms and conditions and the letter/email of confirmation of instruction to LVP.
  1. Preliminary

LVP take on all instruction as per the terms of business sent over in this contract or any other email correspondence, which refers to carrying out a service on behalf of their client.


  1. Fees

3.1 Fees are to be paid to LVP as set out in this document and the rate agreed and clearly shown in this agreement.

3.2 Fees are payable to LVP if during the instruction any parties are introduced either directly or in directly who completes a tenancy, lease or agreement lease to lease with the client or who subsequently takes a property whilst LVP are still instructed to market the property.

3.3 Sole Agency

You will be required to pay remuneration to us, in addition to any other costs or charges agreed, if at any time this property is let out whilst LVP are instructed.

3.5.1 with a tenant introduced by LVP during that period of our sole agency or with whom we had negotiations about the property during that period.

3.5.2 or with a purchaser/tenant introduced by another agent or intermediary during that period.

3.5.3 Sole agency agreement means that you the client can not enter into or allow another agent to market this property within the contractual period agreed in this contract. If you instruct another agent whilst in contract

with LVP, you will be in breach of the contract and ordered to pay 6 months worth of rental unless stated otherwise in writing buy LVP.

Means acting on the same basis as a sole agency with another agent.


  1. Rental Price

4.1 The rental price is the price at which you would ideally like to rent the property for. This figure cannot be changed above the asking price once contracts have been signed unless agreed with the LVP in writing.

4.2 LVP in some cases may archive a figure above the amount quoted and will be entitled keep this as a extra fee for services quoted.

4.3 The Landlord will receive the rental amount stated in this contract and any additional above the rental amount will we kept by the agent as a management fee.

4.4 All rentals payments are paid on the 1st and the 15th of each month and any additional days will be kept by the agent unless stated otherwise in writing.


  1. Payment of fees

5.1 Fees are payable once the property is let and these fees are deducted as the rent is paid to the landlord from the first months rental. Set up fees are payable at the start of each new tenancy and management fees are deducted monthly.

5.2 LVP in the event where fees are not paid within the 5 days, LVP reserve the right to suspend all further for the client until such time the relevant payment is made and also reserve the right to deduct any fees due from the rent.

5.3 LVP will not be held liable for late rental payments and any late fees will need to be charged to the tenants. 


  1. General

6.1 The client agrees that all information provided by the client / there professional advisors about this property is complete and correct and that the client herby undertakes to indemnify LVP and to keep LVP indemnified against any losses, damages, costs and expenses including legal fees on a solicitor and own clients basis, arising out of or by virtue of the clients instruction’s to LVP or by default or negligence on behalf of LVP.

6.2 LVP shall further be entitled to assume, when instructed on the rental of the property –

6.2.1 All information provided as to the ownership of the property is complete and correct and that there are no encumbrances or unduly onerous or usual easements, restrictions, outgoings or conditions attached to the property.

6.2.2 This contract is for a period of 3 years. This will automatically renew itself at the end of this period unless stated other wise in writing to LVP.

6.2.3 EPCs & Gas certificates are the landlord’s responsibility and these should be provided upon instructing LVP. (Where we do not get a reply from the landlord within 24 hours LVP will instruct their contractors to carry out Gas safety check and charge the landlord accordingly)

6.2.4 On all managed properties any maintenance work required will be the landlords responsibility, we require authorization for works to be carried out in a set time period. The landlord also agrees to allow LVP to carry out any works up to the amount stated on this contract.

6.2.5 Membership Fee – we only offer an exclusive membership to all tenants who rent via LV PROPERTY subject to reference & credit checks (We do not take deposits and we do not use the any custodial schemes). The landlord will be covered up to 1 months rent on this service and will remain covered as long LVP are –

  1. The managing agent of the property
  2. Let only basis where by we have been informed in writing 1 month before the tenant vacates the property.
  3. Cover will only apply  if LV PROPERTY are instructed to re-let the property.

6.2.6 Application Process – The tenants will be chosen at the discretion of the company, after carrying out the necessary checks and references we will have the over all decision on which tenants will move in.


  1. Termination – Notice of Cancellation

7.1 Notice of Cancellation Rights (if applicable) The termination of LVP’s appointment shall not affect any rights accrued by any party prior to that date.

17.2 Any party may terminate LVP’s appointment by giving 6 months notice to the other party after the contract has expired in writing or immediately if the other party :

  1. i) Has a receiver or an administrative receiver appointed over all or any parts of its assets.
  2. ii) Passes a resolution to wind up or has a liquidator appointed.

On termination of our instructions you will be liable to pay us any outstanding disbursements and expenses and you will remain liable to pay 6 months rent as a cancellation fee.

If we instructed to market your property for rental or sale and you decide not to go ahead with our services for any reason you will be liable to pay our cancellation fee of £500.

If you wish to cancel the Agency Agreement you should post or deliver your written cancellation notice to the Branch Manager at 157c Warstone lane, Jewellery Quarter, B18 6NZ.

If you choose to cancel this contract, your cancellation will be effective from the time your cancellation notice is posted or sent to the address set out above or, in the case of email, on the day it is sent. A cancellation notice may be in any form provided it is in writing, but if you decide to cancel this agreement you may wish to use the attached cancellation notice from.

Notice of Cancellation Rights (if applicable)

If the Agency Agreement is completed in your home under the Cancellation of Contracts made in a Consumer’s Home or Place Work etc, Regulations 2008 you have the right to cancel the Agency Agreement referred to above if you wish. This right can be exercised by delivering or sending (by post or email) a written cancellation notice to the person indicated below at any time within the period of 7 days starting with the date of receipt  by you  of this notice.  (Cancellation within this period will involve a £500 charge for the marketing of the property)

If you wish to cancel the Agency Agreement you should post or deliver your written cancellation notice to the Branch Manager at 157c Warstone lane, Jewellery Quarter, B18 6NZ.

If you wish to cancel this contract after 7 days of the contact start date and before the contract expires there will cancellation fee which amounts to 1 months rental of the property.

If you choose to cancel this contract, your cancellation will be effective from the time your cancellation notice is posted or sent to the address set out above or, in the case of email, on the day it is sent. A cancellation notice may be in any form provided it is in writing, but if you decide to cancel this agreement you may wish to use the attached cancellation notice from.

LV PROPERTY Limited is registered in England and Wales (registered number 07815738). Our registered office is at 157c Warstone Lane, Jewellery Quarter, B18 6NZ

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