If you are on this page then it’s likely that you have a fault in your house, before you follow our ‘reporting guide’, have a read through this guide so you know what to try before calling us and also what you’re responsible for repairing and maintaining and what the landlord is.
In general, tenants are expected to look after the property as if it were there own home so there are somethings you are expected to be able to look after around your house. We’re always here to help you out if you get stuck though!
Where you are responsible for repairing/maintaining items, we have some ‘how to’ guides available to show you what to do and what to try before calling us.
We will also explain where you may be charged.